FAQs

DO YOU ALLOW DOGS?

We don't allow dogs inside the premises, whether that be restaurant, bistro or hotel. If you'd like to come and enjoy our menu with your furry friend, we do have outdoor seating with a large umbrella on our terrace and tables on the podium. We're also happy to provide water bowls.

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WHERE CAN WE PARK?

We have an abundance of car parks in town, which we've detailed in our Find Us section. The slip road in front of our building is a pedestrian zone, it can be used to drop guests off and to unload baggage but we advise all our customers not to park there as you would be taking the risk of being ticketed.

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WHAT ARE YOUR OPENING HOURS?

We are open 8am-11pm to the public, our service times are:

Breakfast 8am-11am

Lunch 12pm-2.30pm Monday-Saturday and 12pm-3pm on Sunday

Dinner 6pm-9.30pm Sunday-Friday and 6pm-10pm on Saturday.

We are open for drinks in the Bistro between those times.

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ARE YOU ACCESSIBLE TO WHEELCHAIR USERS?

Our Bistro and Restaurant are located on the ground floor, they are separated by a few steps but we do have a door that enters the Restaurant from the street if stairs are an issue. Our bathrooms from the Bistro are accessible, but from the restaurant there are steps, if you require step-free dining we would advise booking a table in the Sundeck, make a note on your booking or give us a call to arrange this. ​

 

Our hotel rooms are on the 1st and 2nd floors and are assessible via staircases only, we are on hand throughout the day to help with luggage and support anyone who may need it.

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DO YOU CATER FOR PRIVATE EVENTS?

We don't have a private dining room, but we have hosted many private functions either in our Restaurant or in our Reception, depending on needs. All events are organised on a case by case basis, from Wakes to Birthdays, sit down set menus to roaming buffets, we're sure we can make your event run smoothly.

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CAN YOU CATER TO ALLERGIES/DIETARY REQUIREMENTS?

We will always try our best to accommodate to all dietary requests, but we are a seafood restaurant and we do serve a number of allergens on our daily menus. We do everything we can to avoid cross contamination as per EHO standards, but we do advise that it is never a 100% guarantee of a allergen free environment purely because of the nature of our business. We advise speaking to your servers and notifying them on your arrival.

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I BOOKED A ROOM VIA BOOKING.COM AND NEED TO CANCEL, CAN YOU HELP ME?

If you have booked via a third party website like Booking.com we won't be able to cancel that in house unfortunately, you will need to cancel directly with the third party site. We always recommend guests to book directly with us as we then have sole control over your booking and are on hand to make changes/deal with requests as and when you need us. Please also be aware that our cancellation policy is free if you cancel 48 hours before check in but third party websites may have their own terms.

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WHAT IS YOUR CANCELLATION POLICY?

For our Restaurant we kindly ask you to let us know if you're running late or if you're no longer able to attend your booking, just so we know to expect you. For our Hotel, we have a 48 hour cancellation policy, if you cancel 48 hours before your check in time we will give you a full refund, within 48 hours you will be charged the full amount of the first nights stay (if you have a 2 night stay and cancel within 48 hours of the 2nd nights stay, you will be charged for the 2nd night too). If you have booked with a third party site rather than directly with us, please be aware cancellation policies may differ and we have no control over this.​​

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WHAT ARE YOU DOING TO MAKE YOURSELF ENVIRONMENTALLY SUSTAINABLE?

We do our best to reduce our impact on the environment, in recent years we have removed our restaurant tablecloths, meaning we run our washing machine and iron significantly less; we exclusively use paper straws; we don't provide plastic cups for takeaway drinks; out of the summer months we cease to use packet condiments and opt for ramekins on request; our menus are designed with the season in mind with accompaniments used in various ways across the menu to reduce waste.  We know there will be further improvements to make in the future and we look forward to implementing those as soon as we can.